Frequently Asked Questions

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Q: What is your refund policy due to Government Sanctioned Closings during Covid-19?
A: Due to the government-sanctioned closure to our business we will only be offering vouchers for any bookings that had to be cancelled due to the pandemic.

Q: What is an Escape Room?
A: An Escape Room is a live-action game starring you and your friends, as you solve puzzles, complete challenges, and decipher clues to complete the mission and escape the room!

Q: How old do I have to be to play?
A: Anyone can play, but players under the age of 12 must be accompanied by an adult.

Q: When can I schedule an escape game?
A: Games must be booked at least an hour in advance or rescheduled 24 hours in advance. We suggest that you arrive at least 15 minutes prior to your booking time to fill out our form, and ensure you get the full hour in your room.

Q: What happens if we can’t solve any of the puzzles?
A: During your game, you can ask for clues from the Game Master, so don’t panic if you get stuck!

Q: Do you issue refunds?
A: We do issue refunds if you let us know up to 24 hours in advance. This policy is for bookings from August 2020 going forward.

Q: What if we don’t fill all the slots for a room?
A: As a result of the pandemic all of our rooms are private. However, have a 4 person minimum on weekends. During the week we can be more flexible.

Q: Can I take pictures inside the room?
A: Photographs and video recording are not allowed in the rooms. We put a lot of time and effort into the design and construction of our rooms, so we don’t want to spoil anything for players who haven’t gone yet.

Q: What happens if I am late for my scheduled Escape Room experience?
A: Customers will not be allowed to join a game that is in progress! That means if you’re with other players and they have started you will be unable to join, so make sure to arrive 15 minutes early!